Ordering, Shipping and Logistics

Do I have to create an account to place an order? 

No, while it is preferred to create an account, you do have the option to check out as a guest.


If inventory is not available, how long before it is available? 

Depending on the item, it could be up to 2 weeks but please email us at Kem-Shield@kemkrest.com to get a best estimate.  

Where can you ship orders? 

At this time, we are only shipping to the Continental US. We do have a partner in Canada.  

How long does it take my order to ship? 

If placed by noon, your order will ship within 24 - 48 hours.  

Can I return products?

We're sorry, returns cannot be accepted at this time due to the nature of these products but please email us at Kem-Shield@kemkrest.com for warrantied items.


What if I want a private label opportunity? 

Contact our Kem-Shield team at 888-403-8448 or Kem-shield@kemkrest.com to develop a solution to fit your business needs.  

How do I pick the right disinfectant sprayer? 

To disinfect, you'll want to choose Bioesque Botanical Disinfectant, which is available from quart to 55-gallon drum sizes. Check out the chart below for multiple sprayer options to make application easy.  

Can I use the disinfectant in my restaurant's kitchen?

Yes, Bioesque is safe to use in food preparation areas; such as cafeterias, kitchens, and food-contact surfaces. Always refer to the product label for comprehensive disinfecting instructions.  

What is the weight of my product? 

For each product, you can locate the weight in the product description.  

Can sanitizer be used in the sprayers? 

Sanitizer is best when used with a trigger sprayer or the 1, 5 and 55-gallon pumps. Please refer to the Accessories section in the Kem-Shield product catalog.  

Can I use gel sanitizer in the dispensers? 

No, the nozzle on the dispenser is specifically for liquid sanitizer.  

If you have any additional questions that are not displayed here, please contact our customer service at 888-403-8448 or send an email to kem-shield@kemkrest.com.